Tracvirus SafeTravelPass Services

Services of Tracvirus SafeTravelPass shall be as follows:-

    1. Payment of COVID-19 Screening Tests

    2. Quarantine Charges for Travellers coming into Malaysia

Welcome to Tracvirus SafeTravelPass!

Thanks for using our products and services (“Services”). Tracvirus SafeTravelPass Services are provided by TRI-G TECHNOLOGIES SDN. BHD (Company No. 899363-H ), a subsidiary of NEXGRAM BIOMEDIC SDN BHD ( Company No.: 1055575-H) having its business address at SO28-01, Menara 1, KL Eco City, No. 3, Jalan Bangsar, 59200 Kuala Lumpur. (hereinafter referred to as “Tracvirus SafeTravelPass”)

All services provided by Tracvirus SafeTravelPass herein are subject to the terms and conditions of the applicable agreements governing their use. These terms and conditions are meant to regulate your access to this website and they are to be read together with the applicable terms and conditions governing any transaction(s), product(s) and/or service(s) provided in this website. In the event of conflict between these terms and conditions and the terms and conditions governing the relevant transaction(s), product(s) and/or service(s) provided herein, the latter will prevail.

Tracvirus SafeTravelPass reserves the right to make any changes to the information, material, functions and content provided in the pages of Tracvirus. Changes from time to time with or without notice at Tracvirus.com is absolute at our discretion. Your continued access or use of the website and/or the services provided herein subsequent to any such change will be deemed as your acceptance to those changes.

Using the Services

You must follow any policies made available to you within the Services.

Don’t misuse and abuse our Services. No attempts to interfere or disrupt the functionality of  our Services . No work around method is permissible to access our services other than the interface and the instructions that we provide. You may use our Services only as permitted by law, including applicable export and re-export control laws and regulations. We may suspend or stop providing our Services to you if you do not comply with our terms or policies or if we are investigating suspected misconduct. We will resort to

Using our Services does not give you ownership of any intellectual property rights in our Services or the content you access. You may not use content from our Services unless you obtain permission from its owner or are otherwise permitted by law. These terms do not grant you the right to use any branding or logos used in our Services. Don’t remove, obscure, or alter any legal notices displayed in or along with our Services.

Our Services display some content that is not Tracvirus SafeTravelPass. This content is the sole responsibility of the entity that makes it available. We may review content to determine whether it is illegal or violates our policies, and we may remove or refuse to display content that we reasonably believe violates our policies or the law. But that does not necessarily mean that we review content, so please don’t assume that we do..

In connection with your use of the Services, we may send you service announcements, administrative messages, and other information. You may opt out of some of those communications.

Some of our Services are available on mobile devices. Do not use such Services in a way that distracts you and prevents you from obeying traffic or safety laws.

Your Tracvirus SafeTravelPass log in credentials

You need a Tracvirus SafeTravelPass log in credentials in order to use our services.

Your Tracvirus SafeTravelPass login credentials is confidential  , keep it safe. It is  are responsibility for the activity that happens during usage of the Tracvirus SafeTravelPass services.

Links related to Tracvirus SafeTravelPass

All  web links from or to Tracvirus SafeTravelPass websites outside this website are meant for convenience only. Such linked websites are owned and operated by third parties and as such are not under the control of Tracvirus SafeTravelPass. Therefore Tracvirus SafeTravelPass shall not be responsible and makes no warranties in respect of the contents of those websites, the third parties named therein or their products and services. Tracvirus SafeTravelPass will not be responsible or liable for any damages in connection with linking. It is advisable for you to read the privacy policy statements (if any) of any websites which are linked to this website.

Policy Notice.


You hereby irrevocably agree to indemnify and keep indemnified Tracvirus SafeTravelPass from all liabilities, claims, losses and expenses, including any legal fees that may be incurred by Tracvirus SafeTravelPass in connection with or arising from (1) your use or misuse of this website and the services provided herein, or (2) your breach of these terms and conditions howsoever occasioned, or (3) any intellectual property right or proprietary right infringement claim made by a third party against Tracvirus SafeTravelPass in connection with your use of this website..

Business uses of the Services

If you are using our Services on behalf of a business or a company, that business or a company accepts these terms. It will hold harmless and indemnify Tracvirus SafeTravelPass and its service suppliers, officers, agents, and employees from any claim, suit or action arising from or related to the use of the Services or violation of these terms, including any liability or expense arising from claims, losses, damages, suits, judgments, litigation costs and attorneys’ fees.

About these Terms

We may modify these terms or any additional terms that apply to a Service to, for example, reflect changes to the law or changes to our Services. You should look at the terms regularly.

Tracvirus SafeTravelPass reserves the right to amend any of the Terms and Conditions at any time without any prior notice.

If there is a conflict between these terms and the additional terms, the additional terms will control for that conflict.

These terms control the relationship between Tracvirus SafeTravelPass and you. They do not create any third party beneficiary rights.

Communication with Tracvirus

All parties shall be bound by the communication via registertion with Tracvirus SafeTravelPass.

About Tracvirus

TracVirus is an application developed by Nexgram Biomedic Sdn Bhd for users to register covid-19 tests and display the test results. It allows you to register Covid-19 test for individual or group and to record and display e-Certificates and Lab Reports provided by government appointed labs in Malaysia.

Privacy Policy

This privacy policy (“Privacy Policy”) described how TracVirus, services by Nexgram Biomedic Sdn Bhd, its respective subsidiaries, affiliates, associated companies and jointly controlled entities (collectively, “subsidiaries”) (“Company”, “we”, “us” or “our”) collect, use, process, share and disclose information about you when you visit and interact on our website (mobile and desktop) and/or mobile app (collectively, “Site”) or other means connected to the Sites.

This Policy applies to everyone (collectively “you”, “your” or “yours”).

PLEASE NOTE THAT OUR SITE IS NOT DIRECTED TO MINORS UNDER THE AGE OF 18. However, minors can normally accompany their parent(s) or legal custodian(s) who have reserved, booked, or purchased our goods and/or services.

“Personal Data” shall mean the information that may come within the meaning as defined in the applicable PDPA and is any information which can be used to identify, directly or indirectly, you or from which you are identifiable. This includes but is not limited to your name, nationality, telephone number, bank and credit card details, financial information, personal interests, email address, your image, government-issued identification numbers, biometric data, race, medical history and information, date of birth, marital status, religion, health information, vehicle and insurance information

Collection of Information

Tracvirus SafeTravelPass collects data with the consent of the user and is done voluntarily through, but not limited to, registration process, adding dependent information, answering health assessments, using QR code scan and contacting app support via email or technical support form.

We collect Personal Data about you in the ways listed below. We may also combine the collected Personal Data with other Personal Data in our possession:

a. We collect information about you that you voluntarily provide to us when using the website and mobile app, such as your name, address, phone number, government-issued identification number, payment details, medical inquiries and information, and e-mail address.

b. By visiting our website and/or mobile app, we may also automatically collect certain usage information, such as your IP address, geographic data, country, search preferences related to specific searches, browser, and information about your device's operating system, application version, language settings, and pages that have been shown to you. If you are using a mobile device to access our mobile app or mobile optimized website, we might also collect information that identifies your mobile device, such as the device ID, location of the device (with your consent), and device-specific settings and characteristics.

c. We collect information if you need to get in touch with our customer support team or reach out to us through other means (such as through social media).

d. Where you submit reviews regarding your surfing experiences, products experiences or other ancillary services available on our Site through us, we will collect information from you including your reviews, your name, your email address and/or country of residence.

e. When it comes to reservation and/or booking your Personal Data will not be shared as described in this Privacy Policy.

f. Cookies. Our Site uses and allows third parties to place cookies (session and persistent), pixels/tags, SDKs, application program interfaces (“APIs”), and other technologies (collectively, “Cookies”) on our Site that collect and store certain information about you. Some of these Cookies are necessary to provide, secure, and maintain the website to you, such as to keep you logged in while your visit our website and/or mobile app, while other Cookies are used to provide you with better user experience, such as (i) to personalize the Site by remembering information about your activities on the Site (e.g., the language you selected or your log-in details); (ii) perform website analytics, such as impression reporting, demographic reporting and interest reporting to improve our Site and services; and (iii) to provide you advertising tailored to your interest. Please review your Internet browser settings, typically under the sections "Help" or "Internet Options," to exercise choices you have for certain Cookies. If you disable or delete certain Cookies in your Internet browser settings, you might not be able to access or use important functions or features of this website and/or mobile app, and you may be required to re-enter your log-in details

Use Of Information

We may use, combine and process the Personal Data collected through the Site to:

a. Share your health information electronically to the National Security Council, Government of Malaysia to provide, coordinate, or manage your health care and any related services.

b. Provide you with the use of the Site and the services offered on the Site, such as creating a user account with us, processing and/or confirming your request for reservation and/or booking, responding and/or communicating with you about our goods and/or services, customer support and or marketing materials;

c. Respond to your enquiries, requests or feedback;

d. Enforce our terms, conditions and policies;

e. Allow you to participate in interactive features of the website and mobile app, when you choose to do so

f. Investigate and address concerns raised by you in relation to Tracvirus and  Tracvirus SafeTravelPass Services;

g. Customise our products and services to you, including by responding to and catering for your customer preferences

h. Create aggregated and anonymised reporting data for statistics gathering by the National Security Council, Government of Malaysia for purposes of fighting and mitigating the wide spread of the Covid-19 Pandemic.

i. Optimise and enhance the website or any website or platform operated by the , tailor and enhance the user experience, and for internal operations;

j. Monitoring, processing and/or tracking your use of the website and mobile app in order to provide you with a seamless experience;

k. Monitor and record calls or communication in whatever form for quality, training, legal compliance, analysis and other related purposes in order to pursue our legitimate interests and to improve service delivery;

l. Conduct anti-fraud, anti-money laundering and countering of terrorist financing (“AML/CFT”), and identity verification and authentication KYC checks as required by the applicable laws and regulations. You expressly authorise and consent the  to share your information with the Government of Malaysia when applicable.

m. Keep the website and mobile app safe and secure;

n. Monitor the usage of the website and mobile app, and conduct automated and manual security checks of our service

o. Exercising a right or obligation conferred or imposed by law, including responding to request and legal demands;

p. Your personal information might be shared with enforcement authorities for follow-up and resolution if requested by government authorities in the fight against the Covid-19 Pandemic.

q. The Personal Data collected will not be used for any purpose other than those mentioned above, unless required in order to comply with any legal obligation by the local authorities.

r. No Personal Data collected by this App will be disclosed to any third party for commercial purposes.

(Collectively, “Purposes” or each, a “Purpose”)


In connection with your visit to our website and the use of our services, we may share or disclose your Personal Data as follows:

a. Within our subsidiaries where ONLY AUTHRORISED employees who will have access to the Personal Data and who need to know or have access to this Personal Data to perform the services requested by you (including customer services) and provide information for internal (audit/compliance) investigations or to the National Security Councils of the Government of Malaysia.

b. Where Required or Permitted by Law - such as to protect ourselves against liability, to respond to subpoenas, judicial processes, legitimate requests, warrants or equivalent by law enforcement officials or authorities, to investigate fraud or other wrongdoing or as otherwise required or necessary in order to comply with applicable law. We may also, in compliance with applicable law, disclose your information to enforce or apply the terms and conditions applicable to our services or to protect the rights, property, or safety of Company, our users, or others.

c. Business Reorganization - such as part of any sale, assignment or other transfer of our business, or transition of service to another provider. We will ask for your consent if required by applicable law.

Transfer Of Information

In connection with the Purposes described above, your Personal Data may be transferred from your home country and/or stored in locations inside Malaysia. We provide appropriate protections of data transfer as required by Malaysia law in accordance to the National Security Council of the Government of Malaysia.  


Retention Of Information

We will retain your Personal Data for the period necessary to fulfil the Purposes outlined in this Privacy Policy and internal company policies. When we no longer need to use your information, we will – unless we need to keep your information to comply with applicable legal or regulatory obligations or the Personal Data is required to carry out corporate tasks and achieve our business objectives – back it up in our systems and records and/or take steps to properly manage data retention in accordance to the Malaysia Law.

Retention Of Information

You can access your Personal Data such as your name and contact number at any time by signing in to your account on the website and/or mobile app. Alternatively, you may email us to exercise any of the following rights:

Access: You are entitled at any time to obtain information about your Personal Data that we store, in accordance with applicable law, subject to a reasonable fee for the handling and processing of your requests to access your Personal Data.

Rectification: You may request that we rectify any of your Personal Data that is incomplete or incorrect .

Deletion: You may request that we delete your Personal Data in accordance with applicable law in accordance to the National Security Council.

Updates To Privacy Policy

At times, if we make revisions that change the way we collect or use your Personal Data, those changes will be posted in this Privacy Policy and the effective date will be noted at the beginning of this Privacy Policy. Therefore, you should review this Privacy Policy periodically so that you are up to date on our most current policies and practices. We will also prominently post such material changes prior to implementing the change (if any) and ask for your consent if required by law.

Links To Third Party Website

Our website and/or mobile app contains DO NOT links to other sites (“Third-Party Sites”).

Contact And Enquiries

If you have any queries about your Personal Data, please email us at:

Email:  safetravelpass.support@tracvirus.com.my

Other Enquiries

Tri G Technologies (M) Sdn Bhd ,Address: 6-2, Jalan PJS 8/12a, Dataran Mentari, Bandar Sunway, 46150 Petaling Jaya, Selangor

Tel No: 03-5613 5722